Customer Retention Specialist - Field Canvassing (Malang)

Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist - Field Canvassing to join our team in Malang, Jawa Timur. In this role, you will play a pivotal part in driving customer engagement, promoting our multi-financing solutions, and ensuring our customers remain loyal and satisfied. As part of our commitment to exceptional service, you will be responsible for visiting customers in the field, understanding their needs, and providing personalized solutions tailored to their financial requirements.

With a strong background in sales, customer service, or a related field, you will leverage your extensive knowledge of our products and services to build and maintain strong customer relationships. This role offers a unique opportunity to make a tangible impact on customer satisfaction and retention, contributing to the growth and success of Astra Credit Companies.

📋 Tanggung Jawab Pekerjaan

• Visit customers in the field to understand their financial needs and provide personalized solutions.
• Promote and explain our multi-financing products and services to potential and existing customers.
• Build and maintain strong customer relationships through regular follow-ups and personalized service.
• Conduct surveys and gather customer feedback to identify areas for improvement and enhance customer satisfaction.
• Collaborate with the sales and marketing teams to develop and implement customer retention strategies.
• Utilize CRM tools such as Salesforce to manage customer interactions and track progress.
• Monitor and report on key performance indicators (KPIs) related to customer retention and satisfaction.
• Stay updated with industry trends and best practices in customer retention and sales.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in sales, customer service, or a related field.
• Proven track record of achieving customer retention and satisfaction goals.
• Excellent communication and interpersonal skills to build and maintain customer relationships.
• Strong understanding of financial products and services, with a focus on multi-financing solutions.
• Proficiency in using CRM tools such as Salesforce.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and a reliable vehicle for field canvassing.

🛠️ Keahlian

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