IT Service Desk Specialist - Bali (P20K Joining Bonus)
Join Infosys BPM as an IT Service Desk Specialist in the vibrant heart of Bali! This is your chance to kickstart a rewarding career in IT support while enjoying a P20,000 joining bonus (subject to terms and conditions). As part of our global team, you'll be at the forefront of providing top-notch IT support to our clients across various industries in Bali. Our company is a leading provider of business process management services, and we're proud to be a part of the Infosys ecosystem, a global leader in IT services.
In this role, you'll be the first point of contact for our clients' IT issues, ensuring quick resolution and minimal downtime. You'll use tools like ServiceNow, JIRA, and Confluence to manage tickets, document processes, and collaborate with our team. Bali's unique culture and stunning landscapes will provide the perfect backdrop for your professional and personal growth.
This is more than just a job; it's an opportunity to be part of a dynamic team that values innovation, continuous learning, and work-life balance. If you're passionate about IT support and eager to make a difference, we want to hear from you!
📋 Tanggung Jawab Pekerjaan
- Provide first-level IT support to internal and external clients, ensuring quick resolution of issues.
- Manage and track IT service requests using ServiceNow and other ticketing tools.
- Document and maintain comprehensive IT service records.
- Collaborate with the IT team to identify and implement process improvements.
- Assist in the onboarding and training of new IT staff.
- Stay updated with the latest IT trends and technologies.
- Ensure compliance with IT policies and procedures.
- Provide excellent customer service and support to clients.
🎓 Kualifikasi & Syarat
- Bachelor's degree in IT, Computer Science, or a related field.
- Minimum 2 years of experience in IT support or a related role.
- Familiarity with ServiceNow, JIRA, and other IT service management tools.
- Strong problem-solving and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Knowledge of ITIL or similar frameworks is a plus.
- Fluency in English is required.
- Bahasa Indonesia is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang