Assistant Manager, Learning & Development (Service Excellence)

Are you passionate about shaping the future of Learning & Development? Join JobStudio as an Assistant Manager, Learning & Development (Service Excellence) and play a pivotal role in driving service excellence, recognition programs, and inspiring professional growth in the vibrant city of Canggu, Bali. In this role, you'll work closely with the Learning & Development team to create and implement training programs that foster employee development and enhance service excellence across the organization.

JobStudio is a leading HR tech company that specializes in talent acquisition and development solutions. With a strong presence in Bali, we are committed to providing exceptional learning and development experiences for our employees. As an Assistant Manager, Learning & Development (Service Excellence), you'll have the opportunity to work with cutting-edge tools and technologies to create engaging and effective training programs.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Develop and implement training programs that align with the company's strategic goals and foster employee development.
• Create and deliver engaging training sessions using various e-learning platforms and tools such as Moodle, Articulate Storyline, and Adobe Captivate.
• Conduct needs assessments to identify training and development opportunities for employees.
• Collaborate with the HR team to design and implement recognition programs that acknowledge and reward exceptional performance.
• Monitor and evaluate the effectiveness of training programs, gathering feedback from participants to make continuous improvements.
• Stay up-to-date with industry trends and best practices in learning and development to ensure the organization remains competitive.
• Provide mentorship and guidance to junior team members, helping them grow and develop their skills.
• Work closely with department heads and managers to understand their training needs and develop customized solutions.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Human Resources, Psychology, Education, or a related field.
• Minimum of 5 years of experience in Learning & Development, with a focus on service excellence.
• Proven track record of developing and implementing effective training programs.
• Strong knowledge of e-learning platforms and tools such as Moodle, Articulate Storyline, and Adobe Captivate.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with employees at all levels.
• Strong analytical and problem-solving skills, with the ability to gather and interpret data to make informed decisions.
• Certification in instructional design or a related field is a plus.
• Fluency in English, with the ability to communicate effectively in both written and verbal form.

🛠️ Keahlian

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